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Colorado Mountain Express Booking Policies

CANCELLATION POLICY:  Reservations are non-refundable if cancelled within 24 hours of scheduled time. Shuttle reservations have a cancellation fee of $5 per person for each direction of travel. There is a $25 cancellation fee for Premier or Charter reservations cancelled outside of 24 hours.

CLOSE-IN BOOKING FEE:  Reservations made within 4 hours of scheduled pick-up time are subject to a fee of $5 per person.

SHARED RIDE SHUTTLE INFORMATION:
Check-in procedures: Upon arrival at Denver International Airport (DEN), Eagle County (EGE) or Aspen Airport (ASE), please check-in at the Colorado Mountain Express ticket counter.

DIA: Please collect your luggage FIRST and then proceed to the CME service counter located in the Ground Transportation area in the center of the Main Terminal.
    
Eagle Airport: Please check in at the CME ticket counter located in the baggage claim area, before collecting your luggage.
    
Aspen Airport: Please check in at the CME ticket counter located in the baggage claim area, before collecting your luggage.
    
PET POLICY: Pets are not permitted on shuttles.
    
BAG POLICY: You are limited to 3 bags per guest including carry on and sports equipment. In order to accommodate additional or oversized luggage CME must be contacted in advance and additional charges will apply.
Note: During weekends and peak holiday travel periods, van shuttles may be supplemented by luxury motor coach services for airport transfers.
    
MISSED FLIGHT POLICY: Colorado Mountain Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Colorado Department of Transportation, or any other conditions outside of its control. During Holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in the mountains.  Availability may be limited for last minute changes.

We encourage guests to plan accordingly and/or purchase travel insurance to cover potential for missed flights and resulting expenses.​

CONTACT US:
   Toll free: (800)525-6363
   Local in Vail/ Beaver Creek: (970)754-7433
   Website: www.coloradomountainexpress.com
   E-Mail: mailto:cmehelpdesk@ridecme.com
   Mobile website: m.coloradomountainexpress.com
    
CME PREMIER INFORMATION - PRIVATE CAR SERVICE:
CME Premier guests should call the CME Premier check-in line at 877-949-4227 or may check-in upon arrival at the CME service counter.
Reservations for all charter vehicles, including CME Premier, may be subject to wait time charges due to delays and circumstances that are outside our control.
Wait time will be charged at $92.00 per hour per vehicle including gratuity and will be billed in 15 minute increments.
    
PREMIER PET POLICY: CME must be notified in advance if a guest is traveling with a pet. Pets must be in a carrier case.
    
CONTACT US:
   Toll free: (877)620-9195
   Local in Vail/Beaver Creek: (970)754-7433
   Website: www.coloradomountainexpress.com
   E-Mail: cmehelpdesk@ridecme.com
   Mobile website: www.m.coloradomountainexpress.com
    
WHERE TO FIND CME:
DIA: Please collect your luggage FIRST and then proceed to the CME ticket counter located in the Ground Transportation area in the Main Terminal.
    
Eagle Airport: Please check in at the CME ticket counter located in the baggage claim area, before collecting your luggage.
    
Aspen Airport: Please check in at the CME ticket counter located in the baggage claim area, before collecting your luggage.
    
Vail Transportation Center: Drivers will meet guests on the top deck of the Vail Village Parking Structure located at 241 E. South Frontage Road, Vail, Colorado 81657.
    
Frisco Transportation Center: Drivers will meet guests at the Transfer station behind Safeway and Walmart at 1010 Meadow Drive, Frisco CO 80443.
    
Eagle Kum and Go store: Located on the north side of I-70 at Exit #147.
    
FREE Wi-Fi: Colorado Mountain Express is now offering free Wi-Fi across our entire fleet of 250 vehicles.  Colorado Mountain Express has partnered with Sprint® to deliver the fastest Wi-Fi available in the Rocky Mountains for guests traveling from any of the airports we serve to their destination.  Guests will now be able to check email, get caught up on the latest news, surf the web or socialize with friends all from the comfort of their vehicle.

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1-800-525-6363 Reservations
1-970-754-7433 Local
434 Edwards Access Rd.
Second Floor
Edwards, CO 81632

P.O. Box 580
Vail, CO 81658

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