CME Seasonal Position Requirements

Colorado Mountain Express seasonal job descriptions

Reservation Agent

Job Description

• Answer telephone calls routed to your position in a timely manner
• Make reservations for ground transportation services
• Provide guest support
• Be proficient in all ground transportation systems entries
• Demonstrate effective sales techniques
• Provide a level of service that exceeds our guest's expectations
• Interface with the Group Sales Representatives
• Meet basic standards as outlined in the Employee Manual
• Communicate company information in a clear and concise manner
• Be knowledgeable of all services the company provides
• Other duties as assigned

Schedules / Shifts: Eight hour shifts are available at various starting times between 5:30 a.m. and 1:30 p.m. and ending between 4:30 p.m. and 12:30 a.m. There are some middle shifts and split shifts available. This is a full-time seasonal position consisting of 32 to 40 hours per week.

Wage and Benefit Information: The starting wage will be $13.00 per hour and is paid bi-weekly.

Reservation Supervisor

Job Description

• Knowledge of CME reservation database, all products and services
• Supervise 20-25 Reservation Agents
• Assist with interviewing, hiring and training of reservation agents
• Assist in planning, assigning and directing reservation agents
• Assist with rewarding and disciplining employees in accordance with company policies
• Answer Reservation Calls
• Provide level of customer service that exceeds guest's expectations
• Demonstrate proficiency in sales techniques
• Handle guests incidents in a professional manner
• Work with other departments to resolve guests incidents
• Work  with Group Help Desk in booking and confirming group reservations
• Work cohesively with other departments in all locations
• Demonstrate team leader skills
• Participate in cross-training of other departments
• Demonstrate organizational and time management skills
• Other duties as assigned

Schedules / Shifts: This is a full time year round position.  The normal supervisor shifts are either 7 am to 3 pm or 2 pm to 10 pm.  You are required to be flexible and be willing to cover other shift times when requested by management.

Wage and Benefit Information: Wages to be determined based on experience.

Guest Service Driver

Job Description

Colorado Mountain Express is looking to fill Guest Service Driver positions in Edwards, Glenwood Springs, and Silverthorne, Colorado. This is a full-time seasonal position and we are looking to fill 165 job openings for employment from November 1, 2011 to April 30, 2012.

Duties: The Guest Service Driver position entails numerous functions including, but not limited to, pre-trip and post-trip vehicle inspections, transporting our guests and their luggage from various origin points to various destination points, fueling and cleaning the vehicle at the end of the day.  The Guest Service Driver will also receive and follow instructions from dispatchers located in various areas, and will maintain accurate records pertaining to the respective trips completed. The Guest Service Driver will be able to drive at any time of day or night, and will work variable shifts.

Requirements:

• Must be able to meet all U.S. Federal and State regulations pertaining to the transportation of passengers by commercial drivers
• Must be a minimum of 23 years of age
• Must have a Motor Vehicle Record (or list of traffic offenses) that meets company safety standards.
• Must be able to read, write, speak and comprehend the English language
• Must be able to read, understand and comprehend all company and regulatory agency forms
• Must pass a pre-employment drug test
• Must pass a U. S. Department of Transportation physical examination
• Must pass a 10-year background check with the Transportation Security Administration
• Must have credible references
• Must successfully complete a driver training program
• Must be able to lift up to 100 pounds

Work Schedule: Up to 50hrs/wk, Mon-Sun. Daily scheduled start and end times vary. On the job training is available. Overtime is not available. Learn more about our Guest Service Driver position

DIA Porter

Job Description

• Coordinate loading process and departures with the dispatcher, porters, and drivers.
• Organize loading zones and direct traffic to create sufficient space for loading vehicles.
• Keep guests informed of estimated time of departure and general information about airport facilities.
• Organize luggage and guests according to vehicle numbers.
• Uphold integrity of radio transmissions and boarding procedures.
• Perform guest check-in services and airport-based sales (reservations).
• Assist guests and their luggage to boarding areas and/or vehicles.
• Maintain a general knowledge of our services, operations, and the areas that we serve.