Testimonials from CME Guests
Read what Colorado Mountain Express guests have to say
"Last week, I was traveling back
from Florida with my 9 week old son. This was my first time
traveling with him and I quickly realized that getting to and from
DIA from Vail was just as stressful as flying. Riding
CME seemed the best option so I did not have to deal with driving a
newborn over the pass with unknown road conditions, a possibly
hungry or crying baby, all alone.
So after a long day of travel we
landed in Denver, grabbed most of our bags and headed to the CME
desk to check in. This is where we were greeted by the
friendliest agent, Rachael. Her shinning personality put me
at ease right away, and she told me that I could make the 11:00 am
shuttle instead of waiting for the 12 noon I originally
reserved. I then realized that the base of my car seat had
not arrived. Rachel said she would watch my bags while I went
to get the car seat at Baggage Claim. Of course it was not
there, and I waited 30 minutes and still nothing. At this
point, I had a screaming hungry baby strapped to me, a stroller
stacked high with baby stuff, a dead cell phone, had not eaten,
still no car seat & we were going to have to wait for the next
shuttle.
Finally the airline found the car seat and I walked back
to the CME desk to see Rachel wandering around the area. She
said "I was looking for you! We are upgrading you to our CME
Premier private car service at no extra charge so you and your son
will be more comfortable. You can leave whenever you are
ready!" Rachael explained that CME always upgrades guests
from the shared ride shuttles to the exclusive SUV's if that
vehicle would be heading back up empty otherwise. This was a dream
come true! I thought the great experience ended here...but
our driver, Paul made it even better. He made me feel so safe
and comfortable the entire way. Half way home, after nice
casual conversation with Paul, I realized that I would not be able
to go home and relax after a long travel day. I now have a
newborn to take care of...so I decided to nap in the comfortable
SUV. I think this last hour of travel with CME was the most
relaxed I have been in a while! My son was sleeping, we were
safe and in great hands. Needless to say, this was definitely
an experience of a lifetime and a CME fan for life." -
Susan H., 1/2012
"I was pleasantly surprised at the friendliness of
everyone at CME. I am in the service business so I am always
critical and observant towards customer service. Keep up the great
service. Everyone I came into contact with had a smile on their
face and went out of their way to be friendly. I even commented to
a friend how friendly everyone was at CME - Good Job!" - Ron B.,
1/2012
"My flight was delayed due to weather. I was never worried
about missing part of my trip as CME assisted me while I sat in my
"Airport of Origin" and called to start the rescheduling process
for my arrival at DIA. CME Reservations seamlessly switched my
reservation time, and I had to wait even less time (from plane
arrival to van departure) than originally scheduled - actually this
was your chance to "shine" and you did!" - David T.,
1/2012
"I have just returned from my month in the US and just
wanted to thank you for your assistance with my reservations.
Your company is a truly professional operation and I would have
absolutely NO hesitation in using your services for any and all of
my clients requiring transfers in the Colorado region. Thank you
once again and I look forward working with you in the
future."
- Warmest Wishes, Germaine A., German Travel Agent
"I want to complement our driver going from DIA up to
Breck on 1/7 in the bad snow storm that day. The
driver was very careful and pleasant to all of us who
were quite concerned about road conditions and watching so many
cars and trucks w/o chains skid all around us. We knew we were in
good hands with CME and will ride you again next year." - Remy T.,
1/2012